Refund Policy

Before you pay

Unified's public plans use custom quotes. A written proposal or order should identify the subscription amount and interval, any implementation or integration fee, usage-based or optional charges, taxes, renewal and cancellation terms, and any refund or credit terms before payment. A sales inquiry is free and does not authorize a charge.

Your written agreement controls

Refund and cancellation eligibility depends on the written order or agreement accepted by your organization and any rights that applicable law does not allow us to waive. This development page does not create a blanket trial, money-back guarantee, or fixed refund window.

If you have not received the applicable billing and refund terms, ask us for them before accepting an order.

Request a billing review

Email support@unifiedofficial.com from the account email with the organization name, invoice or payment reference, charge date, and a short explanation. Do not send a card number, password, or other secrets.

We will verify the requester's authority and review the charge, order terms, and any applicable legal requirements before confirming an outcome. A request does not by itself cancel a subscription; ask explicitly if you also wish to cancel renewal.

Cancellation and access

For an active subscription, use the available billing controls or contact support to request cancellation under your written terms. The timing of access after cancellation and any credits or refunds must be confirmed against that agreement. We will not represent a cancellation as complete until it is recorded and confirmed.

Other rights

Nothing here limits non-waivable consumer or business rights under applicable law. For information about account data after cancellation, see Privacy and Data Requests.