Open a ticket with the context attached
The customer, related history, files, and conversation arrive with the request.
Unified Support
Handle every customer request from one connected thread.
Keep tickets, calls, messages, customer details, files, assignments, and updates together from the first request to the final reply.
Support queue
Requests arrive already briefed
#482POS terminal offline at two sitesAssigned to PriyaHigh
#479Invoice dispute awaiting replyAssigned to JordanWaiting
#485Device install follow-upAssigned to MayaToday
Call brief, account history, files, and ownership stay with the request.
Who it is for
For support and customer-operations teams that need account history, invoices, devices, shipments, or help from another team to resolve a request.
Customer history on every ticketCalls and messages stay attachedA clear owner and next stepWhat changes
What your team can do with Unified.
Assign the right teammate
Assign, request help, or transfer ownership while the full activity history stays attached.
Keep the customer informed
Share replies and status changes through a dedicated customer-facing thread.
How it works
Start with one workflow.
Connect the information and tools that workflow needs. Add more teams and processes when you are ready.
Capture the request
A ticket starts from the customer portal or the team's supported intake workflow.
Work from one thread
Internal notes, customer replies, files, assignments, and due dates stay together.
Confirm the resolution
The team closes the issue and the customer sees the final update in the portal.
See if Unified fits
Show us one task your team repeats.
We will show you how Unified can connect the customer information, people, and tools needed to complete it.
Talk to sales